CANCELLATIONS, AMENDMENTS AND RETURNS.
1.Once an Order Confirmation is issued, orders may only be amended or cancelled if:-
1a. the Customer formally notifies the Supplier in writing by email to usaftersales@escapefitness.com or Customer Services Department, Escape Fitness LLC., 4434 West Muhlhauser Road, Suite 300, West Chester, OH; and
1b. the notification is received within 14 days of the date of the Order Confirmation; and
1c. no products have been dispatched.
A fee of 10% of the Order value (net of tax) will be charged to cover administration costs in such cases. The Supplier reserves the right to reduce the above fee, in its sole discretion, when the amendment sought by the Customer is “de minimis” or there are other exceptional circumstances justifying the same.
2. Where products have already been shipped, and you wish to return some or all of the products; then in respect of products which require no assembly, they may be returned within 14 days after delivery (as recorded by the Carrier) provided you follow the procedure notified by the Customer Service Department who may be contacted on 614 706 4462 or in writing usaftersales@escapefitness.com or Customer Services Department, Escape Fitness LLC., 4434 West Muhlhauser Road, Suite 300, West Chester, OH . The products must be returned to us and you must pay the cost of shipping. Returned products must reach us in a new and unused condition with all original labels and packaging intact. A re-stocking fee of 20% of the returned products value (net of tax) will be deducted from the sum to be refunded.
3. Be-spoke or customized products may not be returned.
4. Products may only be returned with a “returns reference number” which you can get from our Customer Service Team. No exceptions! Please call 614 706 4462.
DAMAGES AND DELIVERY DISCREPANCIES.
1. All deliveries must be checked as soon as received and BEFORE the Delivery Note is signed. When signing for a delivery, you are accepting that the correct number of parcels have been delivered and the products have not been damaged in transit. If there is damage or a discrepancy, you should either refuse the delivery or record the damage or discrepancy on the Delivery Note (or similar device operated by the carrier) and report the claim by telephoning our Customer Services Team within 24 hours of the delivery time. NOTE: the time of delivery is the time recorded on the Delivery Note (or similar device operated by the carrier). It is your responsibility to ensure that the actions above are followed BEFORE SIGNING as mistakes cannot be rectified once the products have been signed for. Reports of damage or discrepancy will not be entertained after the expiration of 24 hours from the time of delivery as recorded on the Delivery Note or similar device operated by the carrier.
2. Any latent damage to the products MUST be notified to us by telephoning our Customer Services Team immediately upon discovery when you will need to supply us with full details of the products ordered and the damage identified. In our sole discretion, we will either replace or repair the products.
DELIVERY
- Delivery lead times vary according to the products ordered. Products ordered from stock will be shipped within 48 hours of the date of the Order Confirmation. Any date quoted for delivery is approximate only, and time of delivery is not of the essence. We shall not be liable for any delay in delivery of the products that is caused by a Force Majeure Event (as defined in clause 5.5 below), or other event beyond our control, nor any failure by you to provide us with adequate delivery instructions, or any other instructions that are relevant to the supply of the products.
- Customized, bespoke, special order and assembled products have varying manufacturing lead times which will be notified to you as the estimated delivery date. A firm delivery date will be notified to you once the finished products are physically ready for dispatch.
- Delivery is complete once the products arrive at the exterior access point of the delivery address. Your (or your agents) signature recorded on the Delivery Note (or similar device operated by the carrier) shall be conclusive evidence of the quantities shipped and delivered.
- It is your responsibility to ensure that appropriate arrangements are in place to accept delivery of the products; and where there are large/heavy products delivered; provide adequate manpower to unload the products and dispose of any transit packaging supplied.
- If you (or your agent) fail to accept or take delivery of the products in accordance with clause 5.4 above, then, save where such failure or delay is caused by a Force Majeure Event or by our failure to comply with our obligations under this Contract, then delivery of the products shall be deemed to have been completed at 9.00am on the day after the delivery date notified by us. We shall store such products until actual delivery takes place, and charge you for all related costs and expenses (including insurance) incurred in this respect. A Force Majeure Event means an event beyond the control of a party (or any person acting on its behalf), which by its nature could not have been foreseen by such party (or such person), or, if it could have been foreseen, was unavoidable, and includes, without limitation, Acts of God, storms, floods, riots, fires, sabotage, civil commotion or civil unrest, interference by civil or military authorities, acts of war (declared or undeclared) or armed hostilities or other national or international calamity or one or more acts of terrorism or failure of energy sources.
Accessorial charges to be added to free shipping charges where applicable:
Liftgate** $25.00
Inside delivery (up to 2000lb only) through first entrance $60.00
Oversized pallet*** $30.00
Residential, Limited Access or High Cost^ $50.00
^Residential – Private Residences or apartments
^Limited Access – Camps, Churches, Construction Sites, Convents, Country Clubs, Estates, Golf courses, Farms, Marinas, Military Bases, Mini-Storage Warehouses, Nursing homes, Prisons, Rectory, Schools, Yacht Clubs & other such locations
^High Cost – Boston, Chicago, Houston, San Francisco, Washington DC, New York 10000-10299
-Do you have a dock?
- Do you need liftgate?
-Do you need inside delivery through the first entrance?
For key accounts and chain gyms, typically we add liftgate and inside delivery charges for each shipment.
Important Notes
* Any shipment to Alaska, Hawaii, Guam, and Puerto Rico will be quoted on a case by case basis. Air freight or expedited shipping will also be quoted on a case by case basis.
**Octagon pallets are too large to offload using a liftgate. If at all possible, dock to dock shipping should be utilized for these orders.
***Oversized Pallet fee is waived for orders over $10k.
**** The above is a guide only, Escape and Topher's Home Gyms reserve the right to alter these shipping costs at any time, with no prior warning, due to the fluctuations in shipping costs received from carriers
